TERMS & CONDITIONS.

Enquiries are not confirmed bookings

Calling, emailing or preparing a WhatsApp request does not automatically confirm a service or dispatch. Assistance is arranged only after your location, vehicle details, availability and service requirements have been discussed and confirmed with you.

Availability and service requirements

You can contact us 24/7. Service availability and arrival times depend on location, road conditions, the type and condition of the vehicle and the equipment required. No specific response time or nationwide coverage is guaranteed. Heavy-duty recovery must be discussed and confirmed separately.

Pricing and arrangements

Request a quote and confirm costs, destination, any extra charges and payment arrangements before agreeing to assistance. This website does not list fixed prices. Any service-specific conditions, cancellation arrangements or storage costs must be communicated before agreement.

Accurate information

Provide accurate contact, location and vehicle information, including hazards or damage affecting recovery. Incorrect or incomplete details can affect availability, costs or the assistance required.

Roadside safety

Keep yourself and others away from traffic where safe to do so. This website is not a substitute for emergency services. If there are injuries or immediate danger, contact the appropriate emergency services before arranging vehicle recovery.

Third-party communication

WhatsApp, email and telephone services are provided by third parties and are subject to their own terms. You are responsible for sending the prepared WhatsApp message. A message preparation confirmation is not a delivery confirmation.

Your legal rights

Nothing in these website terms excludes rights that cannot lawfully be excluded under applicable South African law, including the Consumer Protection Act where applicable.

Contact

For questions about these terms or a service enquiry, call 060 453 0386 or email CapeRoadResponse@gmail.com.