PRIVACY POLICY.
Last updated: 24 October 2026. This notice explains the information used when you contact us for towing and roadside assistance.
Information you provide
When requesting assistance, you may provide your name, phone number, vehicle make and model, registration, location, destination and a description of the problem. Only share information relevant to your request. Do not include identity documents, banking details or other sensitive information in the form.
How the request form works
The form prepares a message in your browser. It does not create a booking or store your request in a website enquiry database. When you choose “Send request on WhatsApp”, your prepared details are included in a WhatsApp link. You must send the message in WhatsApp to reach us.
AI service suggestions
If you request an AI service suggestion, your problem description, location and optional vehicle details are sent through Lovable AI to produce a suggestion. Do not include identity documents, banking details or other sensitive information. AI guidance is not a diagnosis or booking. The website does not store these descriptions in an enquiry database; technical request counts and access status are used to limit misuse, and hosting and AI services may process request information under their own policies.
How information is used
Information you send to us is used to respond to your enquiry, confirm availability and arrange the assistance you request. Necessary vehicle and location details may be shared with personnel involved in arranging your assistance. Your details should not be used for unrelated marketing without your consent.
Third-party services
WhatsApp processes messages under its own privacy policy and terms. Phone calls and emails are handled by the providers you use. The site uses Google Fonts, which may receive normal connection information such as an IP address when fonts load. Hosting services may process technical request information to deliver and protect the website.
Privacy enquiries and your rights
To ask about access, correction or deletion of information you have sent to us, or raise a privacy concern under South Africa’s Protection of Personal Information Act (POPIA), contact CapeRoadResponse@gmail.com or 060 453 0386. Retention or deletion may depend on applicable legal obligations and outstanding service matters.